1. General Policy Overview

This Refund and Return Policy governs all purchases made through our company, including orders for bulk frozen chicken Brazil, wholesale frozen beef Brazil, and related frozen meat products. By placing an order, including transactions based on frozen chicken CIF price Brazil or frozen chicken FOB Brazil price, customers agree to the terms outlined in this policy.

​

Due to the perishable nature of frozen food products, strict return and refund conditions apply. All customers are encouraged to carefully review this policy before confirming any order to order frozen chicken container Brazil or buy frozen chicken paws wholesale from our platform.

​

2. Product Inspection and Claims Period

2.1 Reporting Quality Issues

If any product delivered to the customer has a confirmed quality issue, the customer must immediately notify our sales representatives to initiate the claims process. This applies to all products supplied by us, including purchases from recognized halal frozen chicken suppliers Brazil.

​

2.2 Timeframe for Complaints

Customers have 1 to 3 days from the date of receiving goods to submit a formal complaint for returns or exchanges. The exact allowable period depends on the category of the product ordered.

• B2B Customers: Up to 3 days to report issues.

• B2C Customers: Must report within 1 day of receipt.

​

Any claim submitted outside these timeframes will not be accepted.

​

3. Product Categories and Return Conditions

3.1 Fresh Products

Fresh products, such as fresh seafood or fresh meat items, are not eligible for return once received in good condition. Customers must inspect fresh goods immediately upon delivery.

​

3.2 Frozen Products

All frozen products, including orders placed to order frozen chicken container Brazil or purchases based on frozen chicken CIF price Brazil, are non-returnable once accepted in good condition.

​

3.3 Dry and Non-Perishable Products

Dry goods may be returned within 3 days of receipt if they meet the return criteria stated below. This option is not available for B2C customers.

Once the Delivery Order has been signed and accepted, it is considered confirmation that the customer has inspected and approved the goods.

​

4. Acceptable Reasons for Returns or Exchanges

Returns and exchanges are only accepted under the following circumstances:

• The product was delivered in damaged or defective condition

• The product was delivered expired or out of date

• The product delivered does not match the order placed

These conditions apply equally to orders involving bulk frozen chicken Brazil, wholesale frozen beef Brazil, or when customers buy frozen chicken paws wholesale.

​

5. Requirements for Return Claims

To process a return or exchange, customers must provide:

• Clear photographs showing product condition (front and side)

• Stock code or product identification

• Explanation of the issue

• Supporting documents including invoice, delivery order, and payment receipt

• Exact quantity of defective or affected products.

​

All returned items must remain in their original packaging, quantity, and condition as delivered.

​

6. Non-Eligible Return Reasons

We do not accept returns or exchanges for:

• Products that are considered not tasty

• Products that appear less fresh after customer handling

• Products stored incorrectly or outside recommended conditions.

​

This applies to all orders, including those placed under frozen chicken FOB Brazil price agreements.

​

7. No Cash Refund Policy

We operate a strict NO CASH REFUND POLICY. Any approved refund will be issued in the form of:

• Store credit

• Replacement products

• Vouchers

​

Customers who order frozen chicken container Brazil or purchase from halal frozen chicken suppliers Brazil agree to this policy upon placing an order.

​

Price differences in exchanges must be settled by either party as applicable.

​

8. Product Replacement Policy

All replacements or exchanges are subject to product availability. We will make reasonable efforts to replace approved claims with the same product category, including items such as bulk frozen chicken Brazil or wholesale frozen beef Brazil.

​

9. Incorrect Orders

Orders placed incorrectly by the customer are not eligible for refund or exchange. Customers are advised to carefully review quotations and specifications before confirming purchases based on frozen chicken CIF price Brazil or frozen chicken FOB Brazil price.

​

Orders and Cancellations

10. Order Processing

Once an order is placed, please allow at least one working day for processing. Customers will receive:

• Order confirmation email

• Packing confirmation

• Shipping schedule details

​

Our team will contact you to confirm delivery arrangements for all orders, including large-scale requests to order frozen chicken container Brazil.

​

11. Order Cancellation Policy

Orders may be cancelled under the following circumstances.

​

11.1 Non-Payment

All orders require payment within 3 to 5 days after receiving the proforma invoice. Failure to complete payment will result in automatic cancellation.

​

11.2 Stock Limitations

While we strive to maintain accurate stock levels for products such as bulk frozen chicken Brazil, unexpected shortages may occur. In such cases, delivery times may be extended by up to 10 days or the order may be cancelled with notification.

​

11.3 Delivery Issues

If delivery attempts fail due to customer unavailability, we will attempt to reschedule. After two unsuccessful attempts, the order may be cancelled.

​

12. Shipping and Delivery Conditions

All products shipped, including those purchased from halal frozen chicken suppliers Brazil, are handled with proper cold-chain logistics. Once goods are accepted and signed for, responsibility transfers to the customer.

​

13. Compliance with International Trade Standards

All transactions, including purchases under frozen chicken CIF price Brazil and frozen chicken FOB Brazil price, are governed by international trade regulations and the specific terms agreed at the time of order.

​

14. Contact and Support

For any questions regarding this Refund and Return Policy, or for assistance with orders such as buy frozen chicken paws wholesale or inquiries about wholesale frozen beef Brazil, please contact our customer service team.

​

Final Note

By placing an order, including transactions to order frozen chicken container Brazil, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy in full.